What is the primary role of the Ombudsman in Scotland?

The primary role of the Ombudsman in Scotland is to investigate complaints against public bodies. This independent office is designed to ensure that individuals have a mechanism for addressing grievances related to the actions or decisions made by public sector organizations, such as local authorities, the NHS, and other governmental entities. The Ombudsman acts as a neutral party, assessing whether these public bodies have acted fairly and in accordance with established guidelines and policies.

By offering this service, the Ombudsman helps to promote accountability and transparency within public services. This mechanism enhances the trust of the public in government institutions by providing a pathway for redress when individuals believe their rights have been violated or when they receive inadequate service. The effectiveness of the Ombudsman is vital for upholding democratic principles and ensuring that citizens have a voice in how public services are administered.